IM Incident Management
A new way to manage incidents in your organization.
We're building the most complete platform to log, escalate, resolve and learn from every incident. Backed by GRM and 13+ years of risk management expertise.
Because incidents
won't wait.
Every minute counts when an operational incident happens. IM is the result of 13 years partnering with companies that need to respond fast, learn and prevent.
Designed by experts
Built alongside consultants who have implemented incident management systems in Fortune 500 companies.
Native integration
Works hand in hand with P-ERM 4.0 and P-BCM. A single source of truth for risks, incidents and continuity.
100% Mexican
Spanish-language support, data hosted in-country and deep knowledge of the local operating and regulatory context.
What we're building
A glimpse at the key capabilities IM will bring at launch.
Smart logging
Capture incidents from web or mobile, with automatic classification by type, severity and area.
Automated escalation
Configurable rules that notify the right team at the right moment, with no manual delays.
Full traceability
Every action, comment and change is recorded. Effortless audit trail and tamper-proof evidence.
Root cause analysis
Built-in 5 Whys and Ishikawa methodologies to find the real source of every incident.
Real-time dashboards
KPIs, trends and visual heat maps. Make decisions with data, not assumptions.
Lessons learned
Knowledge base fed by every closed incident. Turn mistakes into continuous improvement.
Where are we today?
Research
Customer interviews and benchmarks completed.
Design & Architecture
UX, data model and stack defined.
Development
Building the core of the platform.
NowPrivate beta
Early access for selected customers.
Launch
General availability.
Be one of the first to try it
We're selecting companies for the private beta. Limited spots, priority for current GRM clients.
Request early access